Refund policy

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, without giving a reason or incurring additional return costs.

Items must be unworn, unused, unwashed, and returned in their original condition with all tags and packaging, where applicable. Proof of purchase may be required.

Exchanges are subject to product and size availability. If the requested item is unavailable, you may choose a refund instead.

How to Submit a Request

To request a return or exchange, contact Customer Care within the applicable period and include your order number and the item you wish to return or exchange.

Email: support@obacq.com
WhatsApp: +20 10 4175 0572 — messages only.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and include clear photos of the item and packaging.

Defective or non-conforming items may be returned or exchanged within 30 days of delivery without additional cost, in accordance with applicable Egyptian consumer protection regulations.

Refunds

Returned items will be inspected before approval. Once approved, your refund will be issued using the original payment method.

For Cash on Delivery orders, Customer Care will contact you to arrange the refund.

Processing times may vary depending on your payment provider or financial institution after the refund has been issued.

Exceptions

A return or exchange may not be accepted if:

The item has been worn, washed, altered, damaged, or handled in a way that changes its original condition.
The item was made or altered according to the customer’s specific request.
The nature or condition of the item falls within an applicable exception under Egyptian consumer protection regulations.

These exceptions do not affect your rights if an item is defective, damaged, or different from what you ordered.