Shipping policy

1. Delivery Coverage

OBACQ currently delivers across Egypt only.

International shipping is not currently available.

2. Shipping Fees

The applicable shipping fee is calculated according to the delivery destination and displayed at checkout before the order is completed.

Orders containing three or more items qualify for free shipping.

3. Order Processing and Delivery Time

Once your order has been placed, it will be reviewed, confirmed, and prepared for dispatch.

Orders are usually delivered within 3–5 business days from order confirmation. This estimated timeframe includes order processing, preparation, courier pickup, and delivery.

Delivery may take longer during public holidays, promotional periods, periods of high order volume, adverse weather conditions, or circumstances outside the control of OBACQ and the courier.

Delivery timeframes are estimates and are not guaranteed.

4. Order Confirmation and Tracking

Orders may require confirmation before dispatch.

If we are unable to confirm the order or contact the customer using the information provided at checkout, processing and delivery may be delayed.

A tracking number will be provided once the order has been dispatched, where available.

If you experience an issue with your delivery, please contact OBACQ Customer Care.

5. Delivery Attempts

The courier may make up to three delivery attempts.

Please ensure that:

The delivery address is complete and accurate
The provided phone number is active and reachable
Someone is available to receive the order

If the order cannot be delivered because the customer is unavailable, unreachable, or has provided incorrect information, it may be returned to OBACQ.

A new delivery request may be subject to an additional shipping fee.

6. Package Inspection

Package inspection is available for an additional fee of 7 EGP.

Inspection allows the customer to check the received items before accepting the order. It does not include trying on, wearing, or using the products.

If the customer refuses the order after inspection for a reason other than receiving an incorrect or defective item, the customer will be responsible for the applicable shipping fee.

If an item is incorrect or appears defective, please report the issue to the courier and contact OBACQ Customer Care immediately.

7. Payment

Cash on delivery is available.

The complete order amount, including any applicable shipping or inspection fees, should be paid when the order is received.

Other available payment methods will appear at checkout.

8. Changing or Cancelling an Order

If you need to change or cancel an order, please contact Customer Care as soon as possible.

We will do our best to accommodate the request before dispatch. Once the order has been handed over to the courier, changes or cancellations may no longer be possible.

If a dispatched order is refused without a confirmed product issue, the customer may remain responsible for the shipping fee.

9. Delayed, Lost, or Damaged Orders

If your order has not arrived within the estimated delivery timeframe, please contact Customer Care so we can follow up with the courier.

If the package appears damaged upon delivery, please document its condition and contact us immediately.

If an order is confirmed as lost during delivery, OBACQ will review the case with the courier and provide the appropriate resolution.

10. Returns and Exchanges

Returns and exchanges are available within 14 days of receiving the order, provided that the product remains unworn, unused, and in its original condition with all labels attached.

Incorrect or defective products should be reported within 30 days of receiving the order.

For complete information, please review our:

RETURN, EXCHANGE & REFUND POLICY